5 Star Mobility Scooters Polices
Warranty – Privacy – Refunds
Scooters & Powerchairs
3 year Limited Warranty
Three Year Warranty
For the period of three years, from the date of purchase from the Authorised Dealer, in the event of defective materials or workmanship, 5 Star Mobility Scooters will repair or replace at our option any of the following components found to be defective by an authorised representative:
- Steel Frame
- Frame Welds
- Tiller Frame
- Front Fork
- Seat Post
Eighteen month Warranty
For the period of eighteen months, from the date of purchase from the Authorised Dealer, in the event of defective materials or workmanship, 5 Star Mobility Scooters will repair or replace at our option any of the following components found to be defective by an authorised 5 Star Mobility Scooters representative:
- Motor / Brake (electrical function only)
- Wire Harness(es)
Note: An increase in operating noise of the transaxle DOES NOT constitute a defect or major fault. With normal wear and tear, operating noise is expected to increase.
One Year Warranty
For the period of one year, from the date of purchase from the Authorised Dealer, in the event of defective materials or workmanship 5 Star Mobility Scooters will repair or replace at our option any of the following components found to be defective by an authorised representative:
- Dash Assembly
- Battery Charger
- Potentiometer Assembly
- Electronic Controller
- Seat Swivel Mechanism
- Rubber Components, excluding tyres
- Plastic Components, excluding body
- Armrests, excluding pads
Note: While charging batteries it is normal for the battery charger to heat up. Heat coming from the battery charger DOES NOT constitute a defect
NOTE: Items not listed above are not covered for repair under this warranty
5 Star Mobility Scooters do not provide warranty on any of the following items which may require replacement due to the normal wear and tear of day to day usage:
- Tyres and Tubes
- Plastic Shrouds
- Motor Brushes
- Bulbs / Fuses
- Brake pads
- Armrest pads
This warranty also excludes the following:
- Batteries (Please consult battery manufacturer for any implied warranty)
- Loss or theft of components
- Damage caused by:
– Battery fluid spillage or leakage
– Abuse, misuse, accident or negligence
– Improper operation, maintenance or storage
– Commercial use or use other than normal
– Repairs and / or modifications made to any part without specific written consent of 5 Star Mobility Scooters
– Exceeding the specified weight capacity of the unit
– Accessories other than those supplied or approved by 5 Star Mobility Scooters
– Failure to adhere to the product instructions contained in the Owner’s Manual
– Acts of Nature, such as lightning strikes, etc
– Circumstances beyond the control of 5 Star Mobility Scooters
– Call out fees or freight costs if the product is not returned to the authorised dealer.
– ANY PARTS ALTERED OR REPAIRED BY UNAUTHORISED PERSONS.
There is no other express warranty.
Implied warranties, including those of merchantability and fitness for a particular purpose are excluded. Liabilities for consequential damages are excluded. This warranty gives you specific rights and you may also have other rights which may vary from state to state.
How to get Warranty Service
Warranty service must be performed by an authorised 5 Star Mobility Scooters representative. 5 Star Mobility Scooters reserves the right to replace warranted parts with refurbished or new parts at our discretion. All service calls, call-out fees, transportation costs or any other charges associated with any warranty repairs are the responsibility of the consumer. Warranty is for the replacement of the part only and does not include freight for the replacement parts. Consumers are not to return any item to 5 Star Mobility Scooters without prior written authorisation. Any damages incurred while warranted parts are in transport are the sole responsibility of the consumer. To receive Warranty Service:
- Contact the Authorised Dealer from whom you purchased the product.
- Arrange to either deliver the product to the Dealer or to have the Dealer call out to inspect the product. Such call-out may attract a fee.
- When the service is complete, either pick up the product from the Dealer or pay for it to be delivered to you.
Warranty Terms and Conditions
Any sale of product by 5 Star Mobility Scooters is subject to and conditional upon its general trading terms and conditions. In the event of any inconsistency between those terms and conditions and the terms and conditions of this Limited Warranty, then the terms of this Warranty shall prevail.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
5 Star Mobility Scooters is committed to supporting the “National Privacy Principles for the Fair Handling of Personal Information” which set clear standards for the collection, access, storage and use of personal information which we obtain as part of our business operations.
We are required by law to protect personal, health and other confidential information.
We cannot collect, use or disclose information of a personal nature, health information or information that is commercially sensitive, except to the extent set out in the Privacy Amendment (Private Sector) Act 2000.
Our respect for our customers’ rights to privacy of their personal information is paramount. Our staff are trained in their obligations with regard to this matter and we have procedures to ensure that personal information is handled in accordance with the National Privacy Principles.
What personal information do we collect and store?
We will collect information about you that is necessary for us to provide services to you. We will always try to do so in a fair, lawful and non-intrusive way. Generally, you have no obligation to provide any information requested by us. If you choose to withhold requested information however, we may not be able to provide you with the goods and services that depend on that information, particularly if the collection on that information is required by law.
5 Star Mobility Scooters takes measures to ensure your personal information is protected from unauthorized access, loss, misuse, disclosure or alterations. We also take measures to destroy or permanently delete personal information when it is no longer required. We do everything we can to make sure that the information we hold about you is accurate, complete and up to date. We will not keep information longer that we need to. From time to time we check our databases to ensure that the information is accurate and up to date.
How personal information is used.
The personal information we ask for is generally used to provide goods and services to you. For example, for a credit card transaction we need your card number; for servicing of your product we need your name and address.
We may also use your personal information in other ways to provide you with superior service. This may include using your personal information to advise you of new products or services. You have the right to tell us you do not want us to send information to you other than for the main purpose for which we have collected your personal details. Aside from where the law specifically allows us to use or disclose personal or health information, we will not do so, without your consent.
We are prohibited from using or disclosing personal or commercially sensitive information to commercial institutions, however, we may be required to disclose information for the following purposes:
- Driver licensing and vehicle registration
- For law enforcement purposes, including legal proceedings, prosecutions, investigations and enforcement for judgements and court orders
- For public safety reasons
- In connection with safety recalls.
Access to our computer systems is controlled and monitored. Our staff and authorized external users only have access to systems that their duties require. We thoroughly investigate any suspected infringements of privacy. Disciplinary action is taken in cases where investigations of suspected infringements or privacy are proven.
Access to your personal information
An individual or organisation (such as a law enforcement agency) seeking access to personal, health and other confidential information held by 5 Star Mobility Scooters has to sign a confidentiality agreement. When entering into an agreement, the recipient agrees that the information will only be used and disclosed in accordance with the terms and conditions outlined in the agreement. However, if you authorise us in writing to release personal information to another individual or organisation then a confidentiality agreement is not required.
If you ask, we will generally give you access to information we hold about you. However, there are some exceptions to this. For example, we do not have to give you access to personal information we hold about you, where doing so would pose a serious and imminent threat to life or health, would unreasonably impact on the privacy of others or where the information would otherwise be exempt for disclosure by law.
If you require access to your personal information, please contact our office. Of course before we provide you with access to your personal information we will require some proof of identity. For most requests, your information will be provided free of charge, however we may charge a reasonable fee if your request requires a substantial effort on our part.
If you need to update your information (eg: if you change your address), please contact the relevant store to which you supplied that information so we can make the change.
5 Star Mobility Scooter Refund Policy
Refunds to customers
We guaranteed repair, replacement or refund if goods are not fit for the intended purpose, are not of acceptable quality or don’t match the description or sample.
No Refund will be given under the following circumstances:
- no proof of purchase is offered – receipts, lay-by agreement, bank statements etc may be considered proof of purchase
- the customer simply has a change of mind
- The goods have been damaged after purchase.
Refunds on goods
A customer can seek a remedy under certain circumstances and may be entitled to a refund if the goods:
- have a fault that the customer could not have known about at the time of the purchase
- do not do what the customer was led to believe
- do not match the sample they were shown
- are not as they were described
We Charge a Restocking Fee
A restocking fee is a percentage of the item’s price, depending on the type of item and the condition in which it is returned. Up to 20% of item’s price.