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Privacy Policy

5 Star Mobility Scooters follow the “Australian Privacy Principles and National Privacy Principles for the Fair Handling of Personal Information” which set clear standards for the collection, access, storage and use of personal information which we obtain as part of our business operations.

We are required by law to protect personal, health, and other confidential information.

We cannot collect, use or disclose information of a personal nature, health information, or information that is commercially sensitive, except to the extent set out in the Privacy Amendment (Private Sector) Act 2000.

Our respect for our customers’ rights to privacy of their personal information is paramount. Our staff are trained in their obligations regarding this matter and we have procedures to ensure that personal information is handled in accordance with the National Privacy Principles.

What personal information do we collect and store?

We will collect information about you that is necessary for us to provide services to you. We will always try to do so in a fair, lawful, and non-intrusive way. Generally, you have no obligation to provide any information requested by us. If you choose to withhold requested information, however, we may not be able to provide you with the goods and services that depend on that information, particularly if the collection on that information is required by law.

5 Star Mobility Scooters takes measures to ensure your personal information is protected from unauthorized access, loss, misuse, disclosure, or alterations. We also take measures to destroy or permanently delete personal information when it is no longer required. We do everything we can to make sure that the information we hold about you is accurate, complete, and up to date. We will not keep information longer that we need to. From time to time we check our databases to ensure that the information is accurate and up to date.

How personal information is used.

The personal information we ask for is generally used to provide goods and services to you. For example, for a credit card transaction we need your card number; for servicing of your product we need your name and address.

We may also use your personal information in other ways to provide you with superior service. This may include using your personal information to advise you of new products or services. You have the right to tell us you do not want us to send information to you other than for the main purpose for which we have collected your personal details. Aside from where the law specifically allows us to use or disclose personal or health information, we will not do so, without your consent.

We are prohibited from using or disclosing personal or commercially sensitive information to commercial institutions, however, we may be required to disclose information for the following purposes:

  • Driver licensing and vehicle registration
  • For law enforcement purposes, including legal proceedings, prosecutions, investigations and enforcement for judgements and court orders
  • For public safety reasons
  • In connection with safety recalls.

Access to our computer systems is controlled and monitored. Our staff and authorized external users only have access to systems that their duties require. We thoroughly investigate any suspected infringements of privacy. Disciplinary action is taken in cases where investigations of suspected infringements or privacy are proven.

Access to your personal information.

An individual or organisation (such as a law enforcement agency) seeking access to personal, health and other confidential information held by 5 Star Mobility Scooters must sign a confidentiality agreement. When entering into an agreement, the recipient agrees that the information will only be used and disclosed in accordance with the terms and conditions outlined in the agreement. However, if you authorise us in writing to release personal information to another individual or organisation then a confidentiality agreement is not required.

If you ask, we will generally give you access to information we hold about you. However, there are some exceptions to this. For example, we do not have to give you access to personal information we hold about you were doing so would pose a serious and imminent threat to life or health, would unreasonably impact on the privacy of others or where the information would otherwise be exempt for disclosure by law.

If you require access to your personal information, please contact our office on 1800 697 266. Of course, before we provide you with access to your personal information we will require some proof of identity. For most requests, your information will be provided free of charge, however we may charge a reasonable fee if your request requires a substantial effort on our part.

If you need to update your information (e.g.: if you change your address), please contact the relevant store to which you supplied that information, so we can make the change.

Three Year Limited Warranty

For the period of three years, from the date of purchase from the Authorised Dealer, in the event of defective materials or workmanship, 5 Star Mobility Scooters will repair or replace at our option any of the following components found to be defective by an authorised representative:

  • Steel Frame
  • Frame Welds
  • Tiller Frame
  • Front Fork
  • Seat Post

Eighteen Month Warranty

For the period of eighteen months, from the date of purchase from the Authorised Dealer, in the event of defective materials or workmanship, Travel Mobility Scooters will repair or replace at our option any of the following components found to be defective by an authorised 5 Star Mobility Scooters representative:

  • Transaxle
  • Motor / Brake (electrical function only)
  • Wire Harness(es)

Note: An increase in operating noise of the transaxle DOES NOT constitute a defect or major fault. With normal wear and tear, operating noise is expected to increase.

One Year Warranty

For the period of one year, from the date of purchase from the Authorised Dealer, in the event of defective materials or workmanship 5 Star Mobility Scooters will repair or replace at our option any of the following components found to be defective by an authorised representative:

  • Dash Assembly
  • Battery Charger
  • Potentiometer Assembly
  • Electronic Controller
  • Bearings
  • Bushings
  • Seat Swivel Mechanism
  • Rubber Components, excluding tyres
  • Plastic Components, excluding body
  • Armrests, excluding pads

Note: While charging batteries it is normal for the battery charger to heat up. The heat coming from the battery charger DOES NOT constitute a defect.

NOTE: Items not listed above are not covered for repair under this warranty

Warranty Exclusions:

5 Star Mobility Scooters do not provide a warranty on any of the following items which may require replacement due to the normal wear and tear of day to day usage:

  • Tyres and Tubes
  • Plastic Shrouds
  • Motor Brushes
  • Bulbs / Fuses
  • Brake pads
  • Upholstery
  • Armrest pads

This warranty also excludes the following:

Batteries (Please consult battery manufacturer for any implied warranty)

Loss or theft of components

Damage caused by:

  • Battery fluid spillage or leakage
  • Abuse, misuse, accident or negligence
  • Improper operation, maintenance or storage
  • Commercial use or use other than normal
  • Repairs and / or modifications made to any part without specific written consent of Travel Mobility Scooters
  • Exceeding the specified weight capacity of the unit
  • Accessories other than those supplied or approved by 5 Star Mobility Scooters
  • Failure to adhere to the product instructions contained in the Owner’s Manual
  • Acts of Nature, such as lightning strikes, etc
  • Circumstances beyond the control of 5 Star Mobility Scooters
  • Call out fees or freight costs if the product is not returned to the authorised dealer.

There is no other express warranty.

Implied warranties, including those of merchantability and fitness for a particular purpose are excluded. Liabilities for consequential damages are excluded. This warranty gives you specific rights and you may also have other rights which may vary from state to state.

How to get Warranty Service

Warranty service must be performed by an authorised 5 Star Mobility Scooters representative. 5 Star Mobility Scooters reserves the right to replace warranted parts with refurbished or new parts at our discretion. All service calls, call-out fees, transportation costs or any other charges associated with any warranty repairs are the responsibility of the consumer. Warranty is for the replacement of the part only and does not include freight for the replacement parts. Consumers are not to return any item to 5 Star Mobility Scooters without prior written authorisation. Any damages incurred while warranted parts are in transport are the sole responsibility of the consumer. To receive Warranty Service:

  • Contact the Authorised Dealer from whom you purchased the product.
  • Arrange to either deliver the product to the Dealer or to have the Dealer call out to inspect the product. Such call-out may attract a fee.
  • When the service is complete, either pick up the product from the Dealer or pay for it to be delivered to you.

Warranty Terms and Conditions

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Welcome to our website.

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern 5 Star Mobility Scooters relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 5 Star Mobility Scooters or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 5 Ellemsea Circuit Lonsdale . Our company business registration number is 64557712502 the term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors fully permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

All prices shown on our website ( are excluding GST. You will be exempt from paying GST if you are chronically sick or disabled.

When you purchase a scooter through Travel Mobility Scooters you agree to have read and understood the Terms and conditions listed.

Ordering & Payments

You can place your order simply and safely over the phone through a member of our friendly Sales Team, online or in person.

Payments can be made using all major credit and debit cards with the Travel Mobility Scooters Secure Payment System.

All orders are processed by our Sales Team who are fully compliant with both Data Protection and Computer Misuse Acts.

All orders outside Australia will be subject to a postage and packing charge which you will be advised of prior to shipment of goods.

All personal information gathered is for the sole purpose of processing customer orders and is not passed to any other party.

Please note that no products will be dispatched until paid for in full (including any postage).

If you encounter any problems whilst ordering from 5Star mobility Scooters, please don’t hesitate to contact us through e-mail:

Secure Shopping

We accept online payments in a secure environment using Secure Socket Layering technology (SSL) by credit or debit card. This means that on any page where you enter your personal information such as credit card details, the information sent to us is encrypted to safeguard your details. Encryption prevents other internet users from accessing this information.

We have implemented several measures to ensure our site and your details are as secure as possible. When you send us your personal information, the link between your PC and our server is encrypted using industry standard methods (SSL). Once your information reaches our server the card details are further encrypted before being stored on our secure sever behind its firewall. Your card number is never stored in any human readable format. Our computers use your card details to take payment automatically. Our employees have no access to any sensitive customer information.

In some instances, 5 Star Mobility Scooters will contact you via telephone after an order has been placed on the site. You will be requested to confirm details of the order and answer some security questions. This will allow the order to then be processed and dispatched promptly to you. 5 Star Mobility Scooters will never request you to confirm the registration password you use to log into your account.

If you receive a suspected fake 5 Star Mobility Scooters e-mail, discover a spoof 5 Star Mobility Scooters website, or if anything raises your suspicions, please report it to us at sales@ 5 Star forwarding any suspicious e-mails including the full headers directly.

Damage on Delivery

Goods damaged in transit must be reported immediately by signing the delivery note ‘Damaged on Arrival’. You MUST inform 5 Star mobility Scooters as soon as possible on the SAME DAY as delivery/receipt of the goods that damage has been made. Any damaged goods must be retained by the buyer for any inspection. If the delivery note is signed without the comment ‘Damaged on Arrival’ the seller cannot be held responsible for damages. Customers may be requested to supply photos of the damage sustained in delivery and dispatch.


Manufacturer warranties and 5 Star Mobility Scooters warranties do not affect your consumer rights most of our products are guaranteed for twelve months by the manufacturer. Our warranty does not cover items used outside of the Australia and does not include the cost of the hire of a replacement product(s). For items purchased outside of mainland Australia, we can provide a return to base warranty at our discretion and at your cost. If any problems are experienced with the product(s) overseas, please contact our Customer Service team on 1800 697 266 or alternatively you can e-mail us. sales@ 5 Star Scooters

Our warranties provide coverage only if you maintain or use the product as directed. For example, our warranty covers only personal uses – as opposed to business uses – of the product. If there are multiple users of the product then we would not cover any product faults.

Please note that if you have made any modifications to the product then this invalidates the manufacturer’s warranty and 5 Star Mobility Scooters guarantee.


Every effort has been taken to ensure that the products supplied by 5 Star Mobility Scooters correspond as closely as possible to the pictures illustrated on our website and brochure, but they may vary due to the unique characteristics and variation of materials. 5 Star Mobility Scooters are not responsible for any such variations, including but not limited to the following: Product colour and shade may vary from one manufacturing batch to another. We reserve the right to make any changes to product descriptions/specifications (internal or external) and any other changes where necessary. Please check the details of the products shown on promotional publications or offers before ordering as products may differ from catalogue to website to store. Price Information The price of the goods is the price set out on the website. All prices are shown in Australian Dollars. The price of the goods is exclusive of GST unless stated otherwise. The price of the goods is Inclusive of the costs and charges of packaging, insurance but not transport of the goods. Where the ‘In-Store Price’ is listed, this refers to the current price in 5 Star Mobility Scooters showroom. The prices shown are only applicable to purchases made via the website. On occasions, the prices payable and promotions offered online may differ from those prices and promotions offered at the same time in 5 Star Mobility Scooters showros. We are under no obligation to honour any in-store price or promotion that differs from those online. Similarly, 5 Star Mobility Scooters showroom are under no obligation to honour any online price or promotion that differs from the in-store price. Special Offers and promotions advertised in the press or other media may be excluded from the site unless specifically advertised as available online. All offers are subject to availability and while stocks last. This includes all offers advertised via official 5 Star Mobility Scooters social media channels. Offers cannot be used in conjunction with one another. Where more than one offer is available on the same product only one discount will apply. The offer giving the greatest saving will be applied in the basket. Equally, voucher code offers cannot be used in conjunction with any other promotional offer. When you place an order with us you will be making an offer to enter into a contract. We will acknowledge your order, but we will not accept your offer, and enter into a contract with you, until we dispatch the goods to you and inform you that they have been dispatched. At this point we will have entered into a binding contract and payment will be taken.


If you wish to cancel your order before we’ve despatched it, please call 1800 697 266 to request cancellation. We try to dispatch things very quickly so if you need to cancel your order please do so as soon as possible! Please note once we have despatched an item(s) to you, the item cannot be cancelled and the below returns process comes into effect with their respective charges.

Returning Online Products

We hope you’re happy with every purchase you make with 5 Star Mobility Scooters but if this isn’t the case we hope to make the returns process as simple as possible. You have the right to return your order within 7 calendar days of receiving the goods at your cost . After this period, we cannot accept any returns.

To cancel your order, you must contact us via telephone to notify us of your decision to return. Below are our full details if you need to contact us for another reason.

Telephone 1800 697 266\

Postal Address:
5 Star Mobility Scooters
5 Ellemsea Circuit Lonsdale 5160 SouthAustralia

To receive a full refund the product(s) must be returned complete, unused, in an undamaged state and in the original packaging. We will not refund you any supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us. If the product(s) are not returned in their original condition, 5 Star Mobility Scooters reserves the right to charge for repair or replacement of any product(s).

We’re happy for you to unpack the item and inspect it properly. However, if you’ve used it we will only make a partial refund to cover the loss in value of the product. This could be up to 50% of the price of the item. If on return of the goods, whether by post, self-delivery or courier, we find that necessary packaging is missing then we reserve the right to charge an $150 fee to repackage the product(s).

Unfortunately, we cannot accept returns on product(s) that are Made to Order, have been specially adapted to suit your requirements, or for products that can void Health & Safety regulations if used e.g. incontinence, bathroom or toilet products. A refund can only be given if the product(s) arrives faulty, damaged or incorrect. For incontinence products a refund can only be granted if you haven’t opened the outer packaging/wrapping.

If you have purchased something and collected from the showroom you can return it, however if your delivery was delivered by Fed Ex we are unable to accept returns to store.

Engineered Collection Policy

Collection Return

If your product(s) were delivered by Standard Delivery and you wish to return them via courier you’ll incur one of the following charges, depending on the product. 5 Star Mobility Scooters we strive to save you as much money as possible. However, the charges below are incurred by ourselves when we arrange a courier to collect your item, so if you select a returns collection you are agreeing to pay this returns fee.

All refunds will be processed within 14 days following receipt of goods.