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Return And Refund Policy

Last updated: August 23, 2022

Thank you for shopping at 5 Star Mobility Pty Ltd If, for any reason, you are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Returns Policy Your right to have your purchase repaired, replaced or a refund of purchase price. You are entitled to have your purchase repaired, replaced or a refund for item you purchase from Pty Ltd if the item is:

  1. faulty and the fault or defect was not pointed out to you before you purchased it or would not have been apparent to you when you inspected the goods before purchase; or
  2. not 'of merchantable quality', meaning that it is not of the quality that you reasonably expected when you purchased it, bearing in mind the way the item was described to you before your purchase and the price of the item; or
  3. not fit for its purpose, meaning that the item does not do what you reasonably expected it would,
  4. has not been modified in any way. No Exceptions. AND you return the item within a reasonable time after purchase and provide 5 Star Mobility Pty Ltd with proof of purchase, such as your original Pty Ltd receipt or bank statement.

The period seven (7) days is deemed to be an appropriate time frame in this instance 5 Star Mobility Pty Ltd have the right to inspect all items and if able to be rectified. No refund will be offered.

If you do not return the item within a reasonable time, you will not be entitled to a refund of the purchase price, but you will be entitled to exchange the goods or have them repaired. 5 Star Mobility Pty Ltd reserves the right to ask you to demonstrate that you did not cause or create the fault in the item. When you do NOT have the right to return a product to 5 Star Mobility Pty Ltd

5 Star Mobility Pty Ltd is not legally obliged to give refunds of the purchase price or exchange them, simply because you: (a) have changed your mind (b) have ordered the wrong product (c) have found the product cheaper elsewhere (d) where aware of the relevant fault before buying the product, such as if the fault was written on the tag, or indicated in the photos or item description online. (e) have damaged the product by misusing it. (f) have used the product for a period before any fault has appeared. And the fault can be rectified. (g) your dissatisfaction with the product is due to fair wear and tear It is important in any event that you discuss firstly your concerns or intention with 5 Star Mobility Pty Ltd

Good customer service is always the intention, good communication and fairness by all is the key to ensuring both parties have successful outcomes. However, if you simply Change Your Mind, we are very happy to either exchange the item or offer you a credit note to the value equivalent to the purchase price for most items provided that: (a) you return the item within 7 days from the date of purchase (or for online purchases, from the date you receive it); (b) the item is in its original condition; (c) all original labels and tickets are attached to the item; (d) you provide an original 5 Star Mobility Pty Ltd tax invoice as proof of purchase; and (e) Sale merchandise will only be offered a credit note to the value of the item purchase price not necessarily a replacement item.

The following Goods cannot be returned:

For health reasons 5 Star Mobility Pty Ltd ‘Change of Mind Policy' does NOT APPLY under any circumstances to purchases of the following items (a) Toilet Seat Raisers (b) Bed Side Commodes (c) Shower Stools/Chairs (d) Shower Commodes (e) Wheelchair Cushions (f) Any product that shows wear, scuffing, scratches or soiling in manner.

The supply of Goods made to Your specifications or clearly personalized.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:5 Ellemsea Circuit Lonsdale 5160 We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Conditions for Returns

For the Goods to be eligible for a return, please make sure that:
The Goods were purchased in the last 7 days
The Goods are in the original packaging
The Goods were not used or damaged
You have the receipt or proof of purchase

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:
By email:
By phone number: 1800 697 266