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Shipping Policy

Customers that make a purchase at,au If you have any questions, please contact our customer service team on 1800697266 or

Shipping Options & Delivery

We offer the following shipping options for All orders placed before 11 AM Monday to Friday is processed and dispatched the same day, all orders placed after will be dispatched the next day.

All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day.

Delivery Address Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes. Tracking Your Order Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.

Returns, Refunds, and Exchanges We want you to be completely happy with your purchase - please read our return & refund policy for detailed information about our processes.

Free Shipping

We ship at Atto Australia Equipment FREE of charge Australia wide to your desired location whether it be a home address, business or facility address daily. We use FedEx carrier services that provide a fast, safe, and on-time delivery service.

How To Get Free Shipping

All of our products on our online store have free shipping automatically attached, you don’t have to select anything! Simply:

  • Step 1: Choose the product(s) you’d like to purchase
  • Step 2: Add them to your shopping cart
  • Step 3: Complete the checkout process
  • Step 4: We receive your order and ship your products to you for free

Delivery Times

We ship orders Australia wide using the quickest and most reliable delivery service Australia has to offer. Average delivery times from the date of dispatch are listed below:


SA & VIC – 2-4 business days NSW & QLD – 3-5 business days WA & NT – 3-5 business days TAS & ACT – 3-5 business days

Rural Regions

SA & VIC – 3-6 business days NSW & QLD – 4-7 business days WA & NT – 4-7 business days TAS & ACT – 4-7 business days Please note, these estimations are based on carrier information. We see most orders being delivered within these time frames, on many occasions’ deliveries will arrive earlier than estimated. Please be aware, some delays can occur that are out of our control, if this happens, we work closely with the carrier to resolve the issue.